Generally, if you are using a bluetooth device, ensure the following first to connect.

1) The device is on

2) The device is within the radio range of the Bluetooth adapter

3) The device is in Bluetooth discoverable mode

4) The device icon displayed on the orbit is exactly the one you want to pair with

5) Input the right password

If your request is more than this, please discribe them more calearly to support@bluesoleil.com .

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